2 months, 4 weeks ago kendelldanielParticipant
I’ve been trying to map custom domain names for sites installed in the network, but I’m having some issues.
I believe I’ve configured the plugin as instructed. I’m hosting on siteground.
This is the landing page to my issue when trying to map to the domain: http://lms.azits.net.
Can you kindly advise?
Kendell2 months, 4 weeks ago kendelldanielParticipant
Yes i’ve went through the documentation and implemented.
I’m using Cpanel and it seems like the domain name gets parked.
Checked the log as well and it states “The system successfully parked”.
However it still redirects me to the page.
Since you are using a web-host that runs on CPanel, you also need to add the cPanel integration in order for it to work. Follow this guide: https://help.wpultimo.com/tutorials/configuring-automatic-domain-syncing-with-cpanel
I did follow the guide as instructed but I’m still having the issues.
I checked the log and I saw “The system successfully parked”.
Does it mean it is setup correctly?
In theory, yes. But something important might be missing. For example, if your network isn’t located on /public_html, which is the default value for the integration.
I can take a look for you if you provide super admin and cPanel access.
What email address shoudl I send the credentials too?
Just letting you know I sent the credentials yesterday.
Unfortunately, SiteGround uses a custom autoSSL solution (not the default one that ships with cPanel) and we have no means to integrate Ultimo with it. To make your custom domain work I had to go to your cPanel, manually create and install a SSL certificate to the mapped domain, and only then it started to work.
I’m afraid you might need to do this for every mapped domain added.
Kind regards,2 months, 3 weeks ago sonnentag82Participant
I am also using siteground also and have everything working to where WP ultimo creates the sub domain automatically. However after it creates the sub domain, the site ends up redirecting to my main domain on site ground instead of the sub domain that it is connected to. I have SSL certificates installed also.
Thanks for the reply Arindo,
I’d give it a try and let you know how it goes.
Soonentag82 mentioned the creation of a subdomain upon site creation, which is separate from the domain name used to map the site. Should I tie a SSL to that as well?
Kindly advise, thanks.
It should be no need for that, @kendelldaniel.
I am also using siteground also and have everything working to where WP ultimo creates the sub domain automatically. However after it creates the sub domain, the site ends up redirecting to my main domain on site ground instead of the sub domain that it is connected to.
There’s definitively something wrong with the mapping here, @sonnentag82. It might have become inactive for some reason. Go to Network Admin -> Sites -> Select this Site -> Edit -> Aliases Tab and make sure the mapping is active.
Kind regards,2 months, 2 weeks ago kendelldanielParticipant
I tried mapping the domain to a new site created.
I then went into the hosting dashboard to add the certificate to the site as instructed, but I didn’t see the alias used in the mappings.
Should I create like an add-on domain the add the certificate?2 months, 1 week ago Arindo DuqueKeymaster
There wasn’t an Add-on domain after the mapping? Can you check your WP Ultimo -> System Info -> Logs -> cpanel.log to see if there’s anything about that domain in there.
Regards2 months, 1 week ago kendelldanielParticipant
I did. Last few lines found below.
02-01-2019 @ 20:16:27 – The subdomain lms_www.org.clevered.org does not correspond to lms.elearningkings.com.
02-01-2019 @ 20:16:55 – (XID f92x6m) A DNS entry for the domain “lms.clevered.org” already exists.
I was trying to map the subdomain lms. elearningkings.com to the site.
I already have a domain lms.azits.net mapped to a separate site
Does it mean it can’t work?
Kindly advise, thanks!2 months, 1 week ago Arindo DuqueKeymaster
Yes, by default cPanel checks DNS configurations to make sure they are pointing to the right place. This behavior can be disabled, though.
To do that, you’d need to log into your WHM account, go to Tweak Settings. Search for these:
Allow Remote Domains [?]
Allow creation of parked/addon domains that resolve to other servers (e.g. domain transfers) This can be a major security problem. If you must have it enabled, be sure not to allow users to park common Internet domains.
Allow unregistered domains [?]
Allow creation of parked/addon domains that are not registered.
Simply change both of these options to “On“, and then click the “Save” button in Tweak Settings area.
If WHM is not available for you, you’d need to ask your hosting provider to make that change.
Kind regards,2 months, 1 week ago kendelldanielParticipant
I reached out to my host tech support who indicated that the option to allow Remote Domains is set to On on their servers.
Do you think there’s something else that might be causing the issue?2 months ago lakewoodmediaParticipant
Not sure if this is a direct issue with domain mapping but we have a site on our network that that shows an error when a user clicks on the account activation email.
When we add a user the user gets an email to activate the account, when clicking this link there is just a black page with WordPress > Error and the title. When disabling Ultimo domain mapping and using native WP mapping the issue goes away.2 months ago Arindo DuqueKeymaster
Not sure what else might be causing this… I might need to take a closer look and that requires cPanel/super admin access. Would you be able to send that to me?
@lakewoodmedia, tried to replicate the issue in here and the activation link worked normally… Have you guys made any change to the email template?
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